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If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
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- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
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Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
USB driver is crucial when you want to access your Android device from a Windows computer for file transfer, tethering, rooting, backup or Android data recovery. In most cases, Android USB driver should be automatically installed when you first connect your handset to a Windows 7/8/10 computer. However, it is actually very common that Android USB device drivers fail to install on PC due to system glitch, wrong configuration, compatibility, etc. In this article, we’re going to learn to install USB driver for Android phone/tablet on computer manually. You can also check other tips for fixing Android USB device not recognized problem.
Method 1. Update and Install Android USB Driver on Windows 7/8/10
Sometimes Windows doesn’t recognize Android device because the driver is corrupted and USB driver not working. Hence, you need to update and install proper driver for your Android phone/tablet.
Step 1. Open Device Manager: for Windows 7, go to Start> Control Panel> System and Security> System> Device Manager; for Windows 8/10, press “Windows + X”, then click “Device Manager”.
Step 2. Find and expand “Other devices” or “Portable devices” and find your device. If there is a problem with the driver, it should be marked with a yellow exclamation mark.
Step 3. Right click on the driver and choose “Update Driver Software…”.
Step 4. Choose “Browse my computer for driver software”> “Let me pick a list of device drivers on my computer”, then hit “MTP USB Device” and click Next.
Step 5. You may need to reboot your computer after the update, and then check whether the USB driver problem is solved or not.
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Method 2. Download Android USB Driver for Windows from OEM Manufacturer
If the driver for your Android device is deleted due to a certain reason, you can still download USB driver from your cellphone manufacturer site. Please download OEM USB driver according to your device manufacturer, such as Samsung, HTC, LG, etc., from the page linked below and learn how to install them on Windows 10/7/Vista computer.
Download and Install OEM USB driver
Here we take Samsung Galaxy S5 AT&T for example:
Step 1. Visit Samsung download page.
Step 2. Click MOBILE> Phones> Galaxy S> Phone Name> Carrier> CONFIRM.
Step 3. On the new page, find Downloads section, and then click DOWNLOAD icon > CONTINUE> I ACCEPT.
Step 4. Once Samsung USB driver is downloaded, you can install it on your computer under the guide of the page linked above.
Method 3. Install Universal Android ADB USB Driver for Windows
If you don’t have a brand or widely-used Android device, or don’t want to seek hard for the specific driver, a universal Android ADB USB driver might work for you. Visit AdbDriver and download ADB Driver Installer to your computer, then follow steps below.
Step 1. Make sure you have USB debugging enabled in your Android device. For this:
- Go to Settings> About phone, and then tap “Build number” 7 times.
- Go back to Settings, then choose “Developer options”.
- Find the “USB debugging” option and tap the button to enable it. Accept warning by tapping on OK button.
Step 2. Connect your device to PC/Laptop using a properly functional USB cable.
Step 3. Unzip the downloaded ADB file, and then launch ADBDriverInstaller.exe.
Step 4. Select your device from the list, and click Install. This process might some time to complete.
Step 5. Once the installation is completed, you’ll find the Device Status marked with OK.
Method 4. Fix Android USB Device Drivers Fail Problem with Command Line
Even though we are quite sure that USB drivers can be successfully installed with Method 1 to 3, it is worth a try to fix “Android USB driver fails to install error” with a command line.
Step 1. Run Command Prompt as administrator: for Windows 10/8, press Windows + X, then choose Command Prompt (Admin); for Windows 7, click Start> All Programs> Accessories, then right-click Command Prompt> Run as administrator.
Step 2. Click Yes when User Account Control window pop up.
Step 3. Copy and paste the following command to the window, and then press Enter:
net localgroup Administrators local service /add
Step 4. Exit the window, and then connect your phone to PC again.
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Now that Android USB driver has been successfully installed, you can transfer files between mobile phone and PC, or recover deleted photos, contacts or other data from Android device.
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